Terms & Cancellation Policy

These terms apply when you book a clean with Simple & Clean Pty Ltd (ABN 51 681 083 278). By booking with us, you agree to them.

We've written them in plain English so nothing is buried. If anything is unclear, just call us on 1300 503 720.

Every clean follows our cleaning checklist.

Anything outside the checklist is not included unless agreed in advance. Examples of things not included by default:

• Inside the oven (we clean stovetop and rangehood)
• Inside the fridge (we clean the exterior)
• Inside cabinets (we clean the exteriors)
• Internal windows (we clean window ledges)
• Ironing
• Carpet steam cleaning (we vacuum)

We charge a flat hourly rate, confirmed with you in writing before your first booking. You'll receive an invoice on the day of your clean, payable by:

• Credit or debit card via Stripe, or
• Automatic bank debit, set up once and processed on your scheduled day

Invoices are due within 48 hours of being sent.

You're responsible for providing access to your property on the day of your clean. If we can't access the property at the scheduled time (no key left, alarm not disarmed, no one home to let us in), we treat this as a lockout, and the full clean fee applies.

If you share access details with us (alarm codes, key locations), we store them securely and share them only with the cleaner attending your home.

We need 48 hours notice to cancel a clean without a fee. The same window applies to both recurring and one off bookings.

If something comes up inside the 48 hour window, you don't always have to pay a cancel fee. We'd rather keep your clean than charge you for missing one. Here's how it works:

• We'll offer you any available slot in the same calendar week (Monday to Friday)
• If a slot works for you, no fee applies
• The new slot must be more than 24 hours from when you call us
• If no same week slot suits you, the 50% cancel fee applies
• One free reschedule per booking. If you then cancel the rescheduled clean, normal fees apply.

We carry $10 million in public liability insurance. Every clean is covered.

If something is accidentally damaged during a clean, let us know within 48 hours and we'll work with you to fix or replace it fairly. We can't cover:

• Items that were already broken or damaged before the clean
• Items of high sentimental or financial value (antiques, heirlooms, art) unless you've told us about them in writing in advance
• Items that were unstable, unsecured or improperly mounted

We currently service Melbourne. If you're outside our service area we may not be able to take the booking.

We reserve the right to refuse or end a clean if:

• The property is unsafe for our cleaner (hostile environment, biohazards, pest infestation)
• The work requested is significantly outside our standard checklist
• A customer behaves inappropriately toward a member of our team

In any of these cases, standard cancellation fees apply.

Call 1300 503 720 or email info@simpleandclean.com.au.